Help & support
Let us help get you to the right place
We aim to make things as simple as possible when it comes to our insurance, so we’ve put everything in one place to help guide you. And if you still can’t find what you need, no problem, just get in touch with us and we can help you.
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How to update your policy
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How to make a claim
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How to make a complaint
Frequently asked questions
We’re aware you might have some questions so we’ve put together some frequently asked questions and answers together for you. We hope they help!
Contact us
Our UK based customer service team are on hand to help you should you need any further help. They’re available Monday – Friday, 9am – 5.30pm (excluding bank holidays) and we have various ways of getting in touch.
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Important documents
If you need access to our insurance documents for any queries you might have, then they’re all saved in one place for when you need to refer to them.
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Accessibility & Support
If you need some help with alternative formats of insurance documents if you’re blind or partially sighted, or if you’re in a situation which is affecting the way you manage your finances, please get in touch so we can help you.
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Existing Policyholder?
Simply login to your members area to access
your policy information. -
Not yet a Craftinsure customer?
No problem. Take a look at our cover
and get a quote.
